Shipping Policy

Al Saeed For Herbs & Spices

Last Updated: November 11, 2026

At Al Saeed For Herbs & Spices, we are committed to delivering your favorite products safely, efficiently, and directly to your doorstep.

1. Shipping Coverage

We currently offer delivery to:

• West Bank, Palestine: Cities, towns, and villages within our delivery network.

• Israel: Arab cities, towns, and other areas covered by our delivery partners.

• Hebron: Local delivery services are available in eligible areas.

Delivery availability depends on your exact location and the coverage of our shipping partners.

2. Order Processing

Orders are prepared and packaged carefully to maintain product quality and freshness.

Orders are generally processed within 1–2 business days after confirmation, excluding holidays and exceptional circumstances.

Orders placed during weekends, holidays, or high-demand periods may require additional processing time.

3. Delivery Time

Estimated delivery times vary depending on the destination, shipping company, and order volume.

Delivery estimates are provided during checkout or when your order is confirmed, where available.

Please note that delays may occur due to weather conditions, road closures, checkpoints, holidays, or circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on your delivery location and available shipping method.

The applicable delivery charge will be displayed at checkout before completing your purchase.

Any free-shipping promotions will be clearly communicated through our website, mobile application, or promotional campaigns.

5. Order Confirmation and Delivery

Customers must provide accurate shipping information, including their full name, address, and active phone number.

Our delivery partners may contact you to coordinate delivery.

If a customer is unreachable or provides an incorrect address, additional delivery charges may apply for a second delivery attempt.

6. Damaged or Missing Items

We carefully inspect and package orders before dispatch.

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team as soon as possible after delivery.

Include your order number and clear photographs of the affected products or packaging when applicable.

We will review the issue and work toward an appropriate resolution.

7. Delivery Delays

While we make every effort to meet estimated delivery times, delays may occur due to circumstances beyond our control.

We appreciate your patience and will assist you with delivery-related inquiries.

8. Contact Us

For shipping inquiries, delivery assistance, or order updates, please contact Al Saeed For Herbs & Spices through our official website, mobile application, or customer service channels.

Thank you for shopping with Al Saeed For Herbs & Spices!